Privacy Policy

Last Updated: December 19, 2025

1. Introduction

Welcome to StreamDon ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our donation platform for streamers.

By using StreamDon, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

  • Email address
  • Username and display name
  • Profile information (bio, avatar, custom messages)
  • Authentication credentials (managed securely through Better Auth)

2.2 Payment Information

When you make or receive donations, we collect:

  • Payment method information (processed securely through Stripe)
  • Transaction amounts and timestamps
  • Donation messages and voice recordings
  • Stripe Connect account information for streamers

Note: We do not store your full payment card details. All payment processing is handled securely by Stripe, and we only receive transaction confirmations and necessary payment metadata.

2.3 Usage Data

We automatically collect information about how you use our service:

  • Page views and navigation patterns
  • Feature usage and interactions
  • Device information (browser type, operating system)
  • IP address and general location data
  • Analytics data for service improvement

2.4 Content You Provide

We collect content you create or upload:

  • Donation page customizations (themes, settings)
  • Voice messages and audio files
  • Support tickets and communications
  • Overlay configurations and alert settings

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process donations and manage payment transactions
  • Deliver real-time alerts and notifications via Pusher
  • Generate AI-powered voice alerts using ElevenLabs
  • Store and serve media files through Cloudflare R2
  • Authenticate users and manage account access
  • Send important service updates and notifications
  • Respond to support requests and customer service inquiries
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations and enforce our Terms of Service
  • Analyze usage patterns to improve user experience

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We share information with trusted third-party service providers who assist us in operating our platform:

  • Stripe: Payment processing and financial transactions
  • Pusher: Real-time communication and alert delivery
  • ElevenLabs: AI text-to-speech voice generation
  • Cloudflare R2: Media storage and content delivery
  • Better Auth: Authentication and user session management

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Public Information

Certain information is publicly visible on donation pages:

  • Streamer usernames and display names
  • Public profile information and bios
  • Donation page content and customizations
  • Public donation messages (if enabled by the streamer)

4.3 Legal Requirements

We may disclose your information if required by law or in response to:

  • Valid legal requests, subpoenas, or court orders
  • Government investigations or regulatory inquiries
  • Protection of our rights, property, or safety
  • Prevention of fraud or illegal activities

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Maintain your login session and authentication state
  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Improve site functionality and user experience

You can control cookies through your browser settings, but disabling cookies may limit some functionality of our service.

6. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption of data in transit (HTTPS/TLS)
  • Secure authentication and session management
  • Regular security audits and vulnerability assessments
  • Access controls and authentication requirements
  • Secure storage of sensitive information

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Objection: Object to certain processing of your information
  • Restriction: Request limitation of how we process your information
  • Withdrawal of Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at privacy@streamdon.com. We will respond to your request within 30 days.

8. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Maintain business records as required by law

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes.

9. Children's Privacy

Our service is not intended for children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our service, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure your information receives adequate protection.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected, used, shared, or sold
  • Right to delete personal information held by businesses
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising your privacy rights

We do not sell your personal information. To exercise your California privacy rights, contact us at privacy@streamdon.com.

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR). We process your personal information based on:

  • Contractual necessity: To provide our services under our Terms of Service
  • Legitimate interests: To improve our services and prevent fraud
  • Consent: Where you have provided explicit consent
  • Legal obligations: To comply with applicable laws

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last Updated" date
  • Sending you an email notification (for significant changes)
  • Displaying a prominent notice on our website

Your continued use of our service after changes become effective constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@streamdon.com

Support: Contact Support